Return & Refund Policy Return Window Returns are accepted within 1 year of receiving the item. Return Conditions Items must be undamaged to be eligible for return. Items with quality defects are eligible for a full refund, including both outbound and return shipping costs covered by us. Refund Timeline Orders cancelled within 24 hours of placement and before shipment will receive a full refund promptly. Custom / Personalized Products Custom orders that have not yet shipped are eligible for a 60% refund. Non-Quality Returns (Change of Mind) If you wish to return an item due to personal preference and the item has no quality issues, return shipping costs are the responsibility of the customer. Return Address Please contact us directly to obtain the return address.